The cost of disengagement in the modern workplace is real: Low customer satisfaction ratings. High employee turnover rates. Losing the battle for top talent. Coming up short on those sales targets every quarter. And a lack of respectful leadership fueling discontent.
For those of us who want to drive meaningful change within our organizations, we already know that we need to start with the one performance metric that has the power to have the biggest impact on all the others: Employee engagement.
Engaged employees are proven to be happier, more productive and innovative, better collaborators, and consistently deliver standout customer experiences.
But the problem is, even for companies that recognize the value of putting people first, the “how” or implementation is the missing piece. This is where Red Shoes Living can help your organization and leadership team reach their full potential.
The five steps to standing out
in business and life:
Awareness
Don’t walk through life blind to the beauty around you. Witness the good. Choose to participate in a better world. Whether it’s looking up to appreciate a sunrise or checking your tone when you’re dealing with a disgruntled employee, have the courage to go all in, be present, and see your employees and customers as human beings first.
Gratitude
Studies show that an attitude of gratitude brings more happiness into the workplace and helps teams build the confidence to reach their goals. It also inspires higher productivity and job satisfaction, because employees feel like organizations value their contributions and have their best interests at heart.
Everyone Has a Story
Everyone has a story and those stories change every single day. Maybe that frustrated customer just worked a double shift or that checked-out employee is dealing with a sick parent. When you take pause to understand where someone is coming from, you can connect with them in a more meaningful way and motivate them to show up as their best self.
Respect and Kindness
An employee will give their all for a leader who sees the potential in them, holds them accountable to it, and also treats them with kindness and respect. Like my grandma, Avalanche Blanche, put it best: “Treat those who have more than you as equals and those who have less as kings and queens.”
Put Yourself Out There
What if you treated every interaction as a chance to stand out like a pair of red shoes? Get out of your comfort zone. Take action on your dreams. Become an advocate for an employee or go that extra mile to delight a customer. Be better today than you were yesterday. In the end you have to put yourself out there and do!
I have worked for several Fortune 500 companies and have been to many events and seminars about team building, conflict resolution and how to deliver the highest levels of internal and external customer service….Lonnie MayneTM is the best of the bunch as far as I am concerned. His humble and honest delivery of what Red Shoes Living is all about really connected with me on both a personal and professional level. While I felt I already incorporate much of what Lonnie spoke about, I realized that it is truly a mindset and a way of life to have the full impact. Lonnie is a phenomenal speaker who really finds ways to connect with the audience and his delivery is truly one of a kind.
Adam Siegel
CBRE
The Thing Is:
We all show up to work every day to do a job. To reach our goals, to support our families, to serve our purpose, to learn and grow.
But when we’re getting lost in emails, ever-changing KPIs, complex operating procedures, and a world that demands we do more with fewer resources…
It’s easy to get overwhelmed and disconnected from what matters most: Delivering standout customer experiences. The well-being of our employees. Our values, mission statements, and company objectives.
It’s up to us to turn the negative noise down and listen to each other, so we can come together on our vision. This is what Red Shoes Living is all about.
Red Shoes Living builds company cultures where people feel like they’re doing work that matters. It builds leaders who hold teams accountable while giving individuals the space to develop their strengths, facilitating flight and guaranteeing the organization’s success. It builds customer loyalty through meaningful and personalized interactions. And above all, it builds a life where you show up and put your best self forward every day.
For organizations that can’t — and won’t — settle for mediocrity, Red Shoes Living is the competitive edge you’ve been looking for.
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Frequently asked questions about the positively disruptive philosophy & framework of Red Shoes Living.
Discover Red Shoes Living
Frequently asked questions about the positively disruptive philosophy & framework of Red Shoes Living.
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